# Some customers are experiencing data processing delays

- Provider: [Customer.io](https://down.guide/customerio)
- Level: confirmed
- Impact: Degraded
- lasted 2h 26m
- started 2026-07-15 17:19 UTC
- Data Processing
- eu
- id: DWN-44856f22fe
- Official page: https://stspg.io/1592gmz05g25

## Updates from Customer.io
### 2026-07-15 17:19 UTC: investigating
Our engineers are currently looking into an issue that is causing data processing delays for some customers in our EU region. Thank you for patience and we apologize for the inconvenience.

### 2026-07-15 17:35 UTC: identified
We've identified the cause of the event processing delays and our team is working on a fix. Thank you for your patience and we'll update again as we make progress.

### 2026-07-15 17:51 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-07-15 19:46 UTC: resolved
This incident is resolved. Thank you for your patience!

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).