# Delays in message sending

- Provider: [Customer.io](https://down.guide/customerio)
- Level: confirmed
- Impact: Partial outage
- lasted 40m
- started 2026-07-20 17:07 UTC
- Message Sending
- eu, us
- id: DWN-47a5692b01
- Official page: https://stspg.io/2dq8l0949v0t

## Updates from Customer.io
### 2026-07-20 17:07 UTC: investigating
Our team is currently investigating an issue delaying message sending in the US and EU regions

### 2026-07-20 17:41 UTC: monitoring
A fix has been implemented and we're monitoring the results.

### 2026-07-20 17:47 UTC: resolved
This incident has been resolved.

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