# Some customers are currently unable to access the account Billing page in our UI

- Provider: [Customer.io](https://down.guide/customerio)
- Level: confirmed
- Impact: Degraded
- lasted 28m
- started 2026-06-18 20:06 UTC
- Management Interface
- id: DWN-515011168e
- Official page: https://stspg.io/rbhsn70dzs6n

## Updates from Customer.io
### 2026-06-18 20:06 UTC: investigating
We're looking into an issue where https://fly.customer.io/settings/billing/ isn't loading for some customers. We apologize for the inconvenience.

### 2026-06-18 20:29 UTC: monitoring
We've identified the issue and access to the Billing page has been restored. We thank you for your patience!

### 2026-06-18 20:34 UTC: resolved
This incident has been resolved.

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