# Some customers in our US region may experience errors and delays

- Provider: [Customer.io](https://down.guide/customerio)
- Level: confirmed
- Impact: Degraded
- lasted 31m
- started 2026-02-23 20:11 UTC
- Data Processing, Message Sending
- us
- id: DWN-6bafa81136
- Official page: https://stspg.io/452w9dprpbjh

## Updates from Customer.io
### 2026-02-23 20:11 UTC: identified
We're currently investigating an issue that may be impacting some US-based customers, potentially causing UI errors along with delays in processing and message delivery. We appreciate your patience as our team works to get this resolved.

### 2026-02-23 20:28 UTC: monitoring
A fix has been implemented and we're continuing to monitor for stability. Thank you for your patience!

### 2026-02-23 20:42 UTC: resolved
This incident has been resolved. We greatly appreciate your patience!

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