# Delays in processing and UI inaccessible for some customers in the US datacentre

- Provider: [Customer.io](https://down.guide/customerio)
- Level: confirmed
- Impact: Degraded
- lasted 33m
- started 2026-08-03 07:08 UTC
- Data Processing, Management Interface
- us
- id: DWN-767e8b13c9
- Official page: https://stspg.io/b117q2fplxp8

## Updates from Customer.io
### 2026-08-03 07:08 UTC: investigating
Our team is currently investigating an issue that is causing some delays in data processing. This impacts a small subset of customers in the US datacentre.

### 2026-08-03 07:20 UTC: investigating
We are continuing to investigate this issue.

### 2026-08-03 07:42 UTC: resolved
This incident has been resolved. Thanks for your patience.

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