# Legacy in-app editing, delays receiving in-app messages and Journeys domain verification with Cloudflare

- Provider: [Customer.io](https://down.guide/customerio)
- Level: confirmed
- Impact: Degraded
- lasted 2h 23m
- started 2025-11-18 12:28 UTC
- Management Interface
- id: DWN-780ba7cf42
- Official page: https://stspg.io/hs04qbd4nhpw

## Updates from Customer.io
### 2025-11-18 12:28 UTC: identified
Customers using the legacy in-app message editor may encounter issues when trying to edit messages. Sending and viewing of existing messages are not affected.
The team has identified the root cause and is actively working to restore the functionality.

### 2025-11-18 12:46 UTC: identified
During the investigation, it was discovered that some customers are experiencing delays in receiving in-app messages.

### 2025-11-18 13:18 UTC: identified
The team is continuing to work towards a resolution.

### 2025-11-18 13:46 UTC: identified
Customers may experience issues when verifying new domains associated to Cloudflare. The team is continuing to work towards a resoltuion.

### 2025-11-18 14:16 UTC: identified
We are continuing to work on a fix for this issue.

### 2025-11-18 14:43 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-11-18 14:51 UTC: resolved
This incident has been resolved.

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