# AI Agent and LLM Campaign Actions Disruption

- Provider: [Customer.io](https://down.guide/customerio)
- Level: confirmed
- Impact: Degraded
- lasted 1h 7m
- started 2026-06-09 15:49 UTC
- id: DWN-7870b6d3ef
- Official page: https://stspg.io/vd2w8864dg4c

## Updates from Customer.io
### 2026-06-09 15:49 UTC: investigating
We are currently investigating an issue affecting our AI Agent and LLM actions within campaigns. Some customers may be experiencing disruption or delays with these features. We will provide an update as soon as we have more information. Thank you for your patience!

### 2026-06-09 16:33 UTC: identified
Our engineers have identified the issue that is causing disruption. We are working on a resolution and will provide an update shortly. Thank you for your patience.

### 2026-06-09 16:47 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-06-09 16:56 UTC: resolved
This incident has been resolved. Thank you for your patience!

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