# Some customers in our EU region may experience errors and delays

- Provider: [Customer.io](https://down.guide/customerio)
- Level: confirmed
- Impact: Degraded
- lasted 8m
- started 2026-02-19 14:35 UTC
- Data Processing, Message Sending
- eu
- id: DWN-8955f50f4f
- Official page: https://stspg.io/43n8wrg93gh5

## Updates from Customer.io
### 2026-02-19 14:35 UTC: identified
Our engineers are looking into an issue that may be causing some customers in the EU to experience errors in the UI, as well as delays with processing and message delivery. We greatly appreciate your patience while we work to resolve this.

### 2026-02-19 14:38 UTC: monitoring
We have a resolution in place now and are continuing to monitor.

### 2026-02-19 14:44 UTC: resolved
Our engineers have resolved this issue. Thank you very much for your patience!

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