# Delays processing send events in some environments

- Provider: [Customer.io](https://down.guide/customerio)
- Level: confirmed
- Impact: Degraded
- lasted 41m
- started 2026-07-10 17:28 UTC
- Message Sending
- id: DWN-8a13784a3a
- Official page: https://stspg.io/350w5zyhtcbt

## Updates from Customer.io
### 2026-07-10 17:28 UTC: identified
We're monitoring increased load on our backend that is causing a delay in processing sends. We are actively monitoring the issue and will share updates accordingly.

### 2026-07-10 17:45 UTC: monitoring
A fix has been deployed and we are processing through any delay backlogs. We are continuing to monitor but expect delays to reduce shortly.

### 2026-07-10 18:08 UTC: resolved
This incident has been resolved and any delays have been fully mitigated.

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