# Customers may be impacted by data delays

- Provider: [Customer.io](https://down.guide/customerio)
- Level: confirmed
- Impact: Degraded
- lasted 1h 31m
- started 2025-12-13 12:06 UTC
- Data Processing
- us
- id: DWN-8b206fbe38
- Official page: https://stspg.io/l0nz1k65n078

## Updates from Customer.io
### 2025-12-13 12:06 UTC: investigating
We identified a recent change that might cause data delays for some customers in the US. We are currently investigating.

### 2025-12-13 12:33 UTC: investigating
We are continuing to investigate this issue.

### 2025-12-13 13:03 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-12-13 13:37 UTC: resolved
This incident has been resolved.

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