# Some customers in our EU region may experience errors and delays

- Provider: [Customer.io](https://down.guide/customerio)
- Level: confirmed
- Impact: Degraded
- lasted 9m
- started 2026-04-17 20:07 UTC
- Data Collection, Data Processing, Management Interface
- eu
- id: DWN-8c8af7bc1e
- Official page: https://stspg.io/rp0j5w911p8b

## Updates from Customer.io
### 2026-04-17 20:07 UTC: investigating
We are currently investigating this issue.

### 2026-04-17 20:08 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-04-17 20:13 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-04-17 20:16 UTC: resolved
This incident has been resolved.

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