# User Interface is currently unavailable for some users in EU. Data processing delays

- Provider: [Customer.io](https://down.guide/customerio)
- Level: confirmed
- Impact: Degraded
- lasted 2h 3m
- started 2026-07-03 09:07 UTC
- Data Processing, Management Interface
- eu
- id: DWN-8dec01588d
- Official page: https://stspg.io/gc2clsf6bb7f

## Updates from Customer.io
### 2026-07-03 09:07 UTC: investigating
Our team is currently investigating an issue where the Customer.io dashboard (fly.customer.io) is unavailable for some users in EU. We're also looking into potential data processing delays.

### 2026-07-03 09:44 UTC: identified
The Customer.io UI is back online. We're continuing to work on system stability to confirm the issue is fully resolved. Processing is recovering but still delayed

### 2026-07-03 10:25 UTC: monitoring
Processing is actively recovering. We apologize for the disruption this caused and will continue monitoring until it's fully caught up.

### 2026-07-03 11:09 UTC: resolved
This incident has been resolved. The Customer.io UI is available, and data processing has recovered to normal operating levels. We will continue internal follow-up and remediation work. Thank you for your patience.

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