# Some customers in our EU region may experience errors and delays

- Provider: [Customer.io](https://down.guide/customerio)
- Level: confirmed
- Impact: Degraded
- lasted 26m
- started 2026-05-06 16:00 UTC
- Data Collection, Data Processing, Management Interface
- eu
- id: DWN-9ae641c0ec
- Official page: https://stspg.io/hrhhdrr9pdz4

## Updates from Customer.io
### 2026-05-06 16:00 UTC: identified
Our engineers are looking into an issue where some workspaces aren't loading as expected. Processing and deliveries may be delayed. We're working to get this resolved and will post an update soon. Thank you for your patience!

### 2026-05-06 16:14 UTC: monitoring
The UI is available as expected, and we are monitoring before marking this as fully resolved. Thank you again for your patience!

### 2026-05-06 16:26 UTC: resolved
This incident has been resolved.

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