# Customers in the EU region may experience delays in message sending

- Provider: [Customer.io](https://down.guide/customerio)
- Level: confirmed
- Impact: Degraded
- lasted 43m
- started 2026-05-25 15:27 UTC
- Message Sending
- eu
- id: DWN-a01032d68c
- Official page: https://stspg.io/c91pr2v7j2sn

## Updates from Customer.io
### 2026-05-25 15:27 UTC: investigating
We are currently investigating this issue.

### 2026-05-25 15:58 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-05-25 16:10 UTC: resolved
This incident has been resolved.

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