# Some customers are experiencing data processing and message-sending delays

- Provider: [Customer.io](https://down.guide/customerio)
- Level: confirmed
- Impact: Degraded
- lasted 1h 23m
- started 2026-07-20 21:35 UTC
- Data Processing, Message Sending
- us
- id: DWN-d85ff0d9fd
- Official page: https://stspg.io/tp9vbdm7ldkf

## Updates from Customer.io
### 2026-07-20 21:35 UTC: investigating
Our engineers are currently looking into an issue that is causing data processing and message-sending delays for a small subset of customers in the US region. We apologise for any inconvenience caused.

### 2026-07-20 22:29 UTC: identified
The issue has been identified and we're working on a fix. Thank you for your patience.

### 2026-07-20 22:38 UTC: monitoring
A fix has been deployed, and we are processing any delayed backlogs. We are continuing to monitor the results.

### 2026-07-20 22:58 UTC: resolved
This incident has been resolved and all backlogs have been processed.

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