- Level
- confirmed
- Worst impact
- Degraded
- Components
- Management Interface
- Down Index
- 17of 100
What to do
Check whether you use Customer.io Management Interface. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 25m it lasted.
Anything that failed between 2026-10-27 19:11 UTC and 2026-10-27 19:36 UTC may need a replay.Subscribe to Customer.io's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=customerio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Customer.io 3
- investigating
Our team is aware of an issue with reaching the workspace UI (fly.customer.io) and are actively looking into it. We appreciate your patience and will be back with an update soon.
provider
- identified
Our team has identified the issue. This only affected accessing the UI; data processing and message sending were not affected.
provider
- resolved
Thank you for your patience while we investigated; this issue is now resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-e2b6d5f055
Is Customer.io still down?
No, this incident was resolved 2026-10-27 19:36 UTC. For Customer.io's live state, see https://down.guide/customerio.
How long did it last?
25m, from 2026-10-27 19:11 UTC to 2026-10-27 19:36 UTC, by the times Customer.io posted.
What was affected?
Customer.io named Management Interface.
What caused it?
Customer.io hasn't published a root cause. If it does, it shows here.
Where does this come from?
Customer.io's official status page, https://status.customerio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.