# Customer.io UI is currently unavailable for some customers

- Provider: [Customer.io](https://down.guide/customerio)
- Level: confirmed
- Impact: Degraded
- lasted 25m
- started 2026-10-27 19:11 UTC
- Management Interface
- id: DWN-e2b6d5f055
- Official page: https://stspg.io/85z8g421bg91

## Updates from Customer.io
### 2026-10-27 19:11 UTC: investigating
Our team is aware of an issue with reaching the workspace UI (fly.customer.io) and are actively looking into it. We appreciate your patience and will be back with an update soon.

### 2026-10-27 19:29 UTC: identified
Our team has identified the issue. This only affected accessing the UI; data processing and message sending were not affected.

### 2026-10-27 19:36 UTC: resolved
Thank you for your patience while we investigated; this issue is now resolved.

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