# Delays in processing requests

- Provider: [Customer.io](https://down.guide/customerio)
- Level: confirmed
- Impact: Degraded
- lasted 32m
- started 2026-06-10 04:45 UTC
- Data Processing, Message Sending
- eu, us
- id: DWN-e35ac67125
- Official page: https://stspg.io/526fsfd2x0f2

## Updates from Customer.io
### 2026-06-10 04:45 UTC: investigating
Our team is aware of an issue affecting Customer IO EU and US systems . We are looking into this and gathering more details.

### 2026-06-10 04:56 UTC: investigating
Identified the issue, still processing backlog

### 2026-06-10 05:15 UTC: monitoring
5% of our customers could have experience delays up to 40minutes, but going forward everything is working correctly

### 2026-06-10 05:17 UTC: resolved
This incident has been resolved.

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