Degraded audio and video call experience

What to do

• Check whether you use Daily Core Call Experience. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2d 16h it lasted.

  Anything that failed between 2021-12-10 21:05 UTC and 2021-12-13 13:09 UTC may need a replay.

• Subscribe to Daily's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=daily works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Daily 4

1. identifiedDec 10, 2021, 9:05 PM UTC

   We are currently experiencing an issue with one of our service providers that may be affecting connection to calls (slow connections or timeouts). We are implementing a fix.

   provider

2. identifiedDec 10, 2021, 9:07 PM UTC

   We are continuing to work on a fix for this issue.

   provider

3. monitoringDec 10, 2021, 9:34 PM UTC

   We have temporarily routed traffic through another service provider, which should resolve call connection issues for most users.

   provider

4. resolvedDec 13, 2021, 1:09 PM UTC

   We have restored our service provider configuration to its nominal state after confirming that all providers are operating normally.

   provider

Corrections

None so far.

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