# Degraded audio and video call experience

- Provider: [Daily](https://down.guide/daily)
- Level: confirmed
- Impact: Degraded
- lasted 2d 16h
- started 2021-12-10 21:05 UTC
- Core Call Experience
- id: DWN-01a6989ab5
- Official page: https://stspg.io/9yvgslhczqy7

## Updates from Daily
### 2021-12-10 21:05 UTC: identified
We are currently experiencing an issue with one of our service providers that may be affecting connection to calls (slow connections or timeouts). We are implementing a fix.

### 2021-12-10 21:07 UTC: identified
We are continuing to work on a fix for this issue.

### 2021-12-10 21:34 UTC: monitoring
We have temporarily routed traffic through another service provider, which should resolve call connection issues for most users.

### 2021-12-13 13:09 UTC: resolved
We have restored our service provider configuration to its nominal state after confirming that all providers are operating normally.

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