Problems connecting to rooms

What to do

• Check whether you use Daily Core Call Experience in us, us-west-2. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 56m it lasted.

  Anything that failed between 2022-08-24 17:16 UTC and 2022-08-24 18:11 UTC may need a replay.

• Subscribe to Daily's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=daily works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Daily 4

1. investigatingAug 24, 2022, 5:16 PM UTC

   We are investigating an AWS issue with API Gateways in the us-west-2 region that is preventing some users from joining Daily sessions.

   provider

2. investigatingAug 24, 2022, 5:32 PM UTC

   We've temporarily removed our affected us-west-2 API Gateways while AWS works to resolve the underlying issues. That should solve the problem that was preventing users from joining calls. Existing call sessions should be unaffected. We're closely monitoring other parts of our infrastructure, and we'll provide updates here if further issues emerge.

   provider

3. monitoringAug 24, 2022, 5:58 PM UTC

   We've confirmed that the issues with joining calls were a result of an AWS incident posted on their status site. AWS has resolved that incident, and we're seeing successful responses from our us-west-2 resources in our staging environment. We should be re-enabling our us-west-2 API Gateways shortly.

   provider

4. resolvedAug 24, 2022, 6:11 PM UTC

   We've re-enabled our API Gateways in us-west-2, and users are connecting to rooms successfully. This incident is resolved.

   provider

Corrections

None so far.

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