- Level
- confirmed
- Worst impact
- Degraded
- Components
- SIP/PSTN
- Down Index
- 25of 100
What to do
Check whether you use Daily SIP/PSTN. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 7h 45m it lasted.
Anything that failed between 2025-04-15 14:11 UTC and 2025-04-15 21:56 UTC may need a replay.Subscribe to Daily's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=daily works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Daily 5
- investigating
We're investigating reports of poor quality audio for SIP/PSTN participants in some calls.
provider
- identified
We've identified an issue causing degraded ("broken up" or "choppy") audio between some Daily sessions and SignalWire SIP/PSTN endpoints. PSTN dialout and PIN dialin do not seem to be affected. SIP dialout seems to be moderately affected. PIN-less PSTN dialin and SIP dialin seem to be experiencing a much higher proportion of affected calls.
provider
- identified
We've identified an issue with how Daily and SignalWire are negotiating audio codecs for incoming SIP/PSTN calls. We're working on an update that will change the default audio codec used between Daily and SignalWire to Opus. Once this is deployed, you may still experience audio issues if you've explicitly set your SIP audio codec to PCMU as described here: https://docs.daily.co/guides/products/dial-in-dial-out/sip#sip-dial-in-audio-and-video
provider
- monitoring
We've deployed an update to production servers to remediate the issue, and we're testing to ensure everything is fixed.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-52ed226368
Is Daily still down?
No, this incident was resolved 2025-04-15 21:56 UTC. For Daily's live state, see https://down.guide/daily.
How long did it last?
7h 45m, from 2025-04-15 14:11 UTC to 2025-04-15 21:56 UTC, by the times Daily posted.
What was affected?
Daily named SIP/PSTN.
What caused it?
Daily hasn't published a root cause. If it does, it shows here.
Where does this come from?
Daily's official status page, https://status.daily.co, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.