# Audio and video calls impacted by an ongoing incident in us-east-1

- Provider: [Daily](https://down.guide/daily)
- Level: confirmed
- Impact: Partial outage
- lasted 19h 30m
- started 2021-12-07 17:43 UTC
- Core Call Experience
- us, us-east-1
- id: DWN-6086806040
- Official page: https://stspg.io/7b811zfwgfq9

## Updates from Daily
### 2021-12-07 17:43 UTC: investigating
Users close to the us-east-1 (Northern Virginia) region of AWS may be unable to join video calls. We are investigating.

### 2021-12-07 18:19 UTC: monitoring
We have attempted to work around this AWS issue for users that would normally be routed to our us-east-1 resources by temporarily removing all of our us-east-1 DNS records from our AWS API Gateway configurations whilst we wait for AWS to recover the region. We'll continue to monitor the situation.

### 2021-12-08 13:13 UTC: resolved
AWS has resolved the regional issues in us-east-1. We have re-activated the us-east-1 region for new audio and video calls.

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