Missing metrics in call participant logs

What to do

• Check whether you use Daily Dashboard. Check your stack

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• Confirm your retries, queues and scheduled jobs caught up after the 4h 50m it lasted.

  Anything that failed between 2023-01-25 15:18 UTC and 2023-01-25 20:08 UTC may need a replay.

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Updates from Daily 3

1. investigatingJan 25, 2023, 3:18 PM UTC

   We're investigating reports of missing metrics data in participant logs.

   provider

2. investigatingJan 25, 2023, 3:19 PM UTC

   We're investigating reports of missing metrics data in participant logs from a small number of users. This may date back to some time around 2023-01-23 17:00 UTC (9:00 AM PST on Monday, Jan 23).

   provider

3. resolvedJan 25, 2023, 8:08 PM UTC

   We've confirmed the initial report that there are a small number of recent call sessions that didn't log any metrics data. This can happen if your app has multiple call object instances running on the same page. Your app may do this if you are calling createCallObject() more often than you think; for example, in a React effect hook. Multiple call objects usually cause a variety of other errors on the page, so if you aren't already troubleshooting app issues related to this problem, you don't need to be worried about missing metrics. We are adding functionality to daily-js to help customers identify if they have multiple call objects on the same page. If you need help resolving this issue in your app, please feel free to contact support.

   provider

Corrections

None so far.

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