Elevated error rates for SIP/PSTN

What to do

• Check whether you use Daily SIP/PSTN. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 3m it lasted.

  Anything that failed between 2025-04-17 19:33 UTC and 2025-04-17 20:36 UTC may need a replay.

• Subscribe to Daily's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=daily works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Daily 4

1. investigatingApr 17, 2025, 7:33 PM UTC

   We're investigating elevated error rates from SignalWire when provisioning SIP/PSTN resources. If you're creating rooms with dial-in or dial-out enabled and it isn't absolutely necessary, you can remove those params from your room creation request to successfully create rooms.

   provider

2. identifiedApr 17, 2025, 7:57 PM UTC

   SignalWire has confirmed that they made an unannounced change that's causing the problem, and they're working to revert it. We're also working on a quick production update to work around the issue if they can't revert quickly enough.

   provider

3. monitoringApr 17, 2025, 8:11 PM UTC

   It appears that SignalWire rolled back the change, and the errors have stopped. We are monitoring for any further issues.

   provider

4. resolvedApr 17, 2025, 8:36 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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