# Problems connecting to rooms

- Provider: [Daily](https://down.guide/daily)
- Level: confirmed
- Impact: Degraded
- lasted 2h 34m
- started 2023-03-13 20:36 UTC
- Core Call Experience
- id: DWN-7c948ff907
- Official page: https://stspg.io/6kpymdptswk1

## Updates from Daily
### 2023-03-13 20:36 UTC: investigating
We're investigating reports of problems when trying to join calls.

### 2023-03-13 20:46 UTC: monitoring
We've identified an issue that was causing some users to receive an error when trying to join a call. Affected users would see an error in the console starting with "web socket connection failed". We've rolled back a platform update from earlier today, and the errors have stopped. We're still diagnosing the problem with the platform update, but operations are back to normal.

### 2023-03-13 23:10 UTC: resolved
This incident has been resolved.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).