Issues connecting to rooms

What to do

• Check whether you use Daily Core Call Experience in us, us-west-2. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 6h 43m it lasted.

  Anything that failed between 2022-09-28 16:57 UTC and 2022-09-28 23:39 UTC may need a replay.

• Subscribe to Daily's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=daily works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Daily 5

1. investigatingSep 28, 2022, 4:57 PM UTC

   We're investigating an issue preventing some users from connecting to rooms in the us-west-2 region.

   provider

2. identifiedSep 28, 2022, 5:11 PM UTC

   We're routing around a possible networking issue to our API gateways in us-west-2 . This should allow your users to connect to calls, but we're still watching for other networking problems or follow-on effects .

   provider

3. monitoringSep 28, 2022, 5:41 PM UTC

   AWS has acknowledged an issue with API Gateway in the us-west-2 region. We're routing API requests to other regions for now, so everything should be operating normally for you and your users. We'll leave this issue open until AWS has resolved their underlying issue and our health checks return to normal.

   provider

4. monitoringSep 28, 2022, 7:02 PM UTC

   We're still watching the ongoing AWS status incident until it's resolved. We'll provide another update if anything changes in the meantime.

   provider

5. resolvedSep 28, 2022, 11:39 PM UTC

   AWS has resolved their issue, and our operations have returned to normal.

   provider

Corrections

None so far.

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