# Issues connecting to rooms

- Provider: [Daily](https://down.guide/daily)
- Level: confirmed
- Impact: Degraded
- lasted 6h 43m
- started 2022-09-28 16:57 UTC
- Core Call Experience
- us, us-west-2
- id: DWN-81f917c855
- Official page: https://stspg.io/v5xlq8bx1fsx

## Updates from Daily
### 2022-09-28 16:57 UTC: investigating
We're investigating an issue preventing some users from connecting to rooms in the us-west-2 region.

### 2022-09-28 17:11 UTC: identified
We're routing around a possible networking issue to our API gateways in us-west-2 . This should allow your users to connect to calls, but we're still watching for other networking problems or follow-on effects .

### 2022-09-28 17:41 UTC: monitoring
AWS has acknowledged an issue with API Gateway in the us-west-2 region. We're routing API requests to other regions for now, so everything should be operating normally for you and your users. We'll leave this issue open until AWS has resolved their underlying issue and our health checks return to normal.

### 2022-09-28 19:02 UTC: monitoring
We're still watching the ongoing AWS status incident until it's resolved. We'll provide another update if anything changes in the meantime.

### 2022-09-28 23:39 UTC: resolved
AWS has resolved their issue, and our operations have returned to normal.

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