Elevated SIP/PSTN error rates

What to do

• Check whether you use Daily SIP/PSTN. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 9h 33m it lasted.

  Anything that failed between 2025-04-09 12:15 UTC and 2025-04-09 21:48 UTC may need a replay.

• Subscribe to Daily's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=daily works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Daily 9

1. investigatingApr 9, 2025, 12:15 PM UTC

   We're seeing elevated error rates from our SIP/PSTN provider. If you're creating rooms with dial-in support and getting errors, you may want to retry creating those rooms without dial-in, and then add dial-in with an update REST request.

   provider

2. identifiedApr 9, 2025, 12:53 PM UTC

   Our SIP/PSTN provider has identified an issue and they're deploying a fix. In the meantime, you should still be able to create Daily rooms without provisioning SIP/PSTN.

   provider

3. identifiedApr 9, 2025, 1:50 PM UTC

   We're continuing to monitor an issue from our SIP/PSTN provider. The rest of the Daily platform is unaffected. If you're getting an error when trying to create a room, you can remove the dialout_enabled property from the room creation request and try again.

   provider

4. identifiedApr 9, 2025, 2:26 PM UTC

   We're still monitoring. In addition to dialout_enabled, you'll need to remove other room properties related to SIP/PSTN, dialin, and/or dialout to create rooms.

   provider

5. identifiedApr 9, 2025, 5:22 PM UTC

   We're still waiting on Signalwire to restore service.

   provider

6. identifiedApr 9, 2025, 5:46 PM UTC

   We've been told we should be back online after a hotfix at approximately 18:00 UTC, or 15 minutes from now. We'll post another update as soon as we have more info.

   provider

7. monitoringApr 9, 2025, 6:53 PM UTC

   Signalwire has restored service, but we're still seeing some error responses from their API. We believe the majority of room creation failure issues have been resolved. We'll post here again when we've handled this last issue.

   provider

8. monitoringApr 9, 2025, 8:12 PM UTC

   We're still waiting on some additional fixes from Signalwire. Room creation with dial-in/dial-out is working, but you still may experience problems updating dial-in/dial-out settings for existing rooms. Daily Bots and Pipecat Cloud users should be unaffected.

   provider

9. resolvedApr 9, 2025, 9:48 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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