# Elevated SIP/PSTN error rates

- Provider: [Daily](https://down.guide/daily)
- Level: confirmed
- Impact: Major outage
- lasted 9h 33m
- started 2025-04-09 12:15 UTC
- SIP/PSTN
- id: DWN-fe89401051
- Official page: https://stspg.io/yhrczt6nzy7x

## Updates from Daily
### 2025-04-09 12:15 UTC: investigating
We're seeing elevated error rates from our SIP/PSTN provider. If you're creating rooms with dial-in support and getting errors, you may want to retry creating those rooms without dial-in, and then add dial-in with an update REST request.

### 2025-04-09 12:53 UTC: identified
Our SIP/PSTN provider has identified an issue and they're deploying a fix. In the meantime, you should still be able to create Daily rooms without provisioning SIP/PSTN.

### 2025-04-09 13:50 UTC: identified
We're continuing to monitor an issue from our SIP/PSTN provider. The rest of the Daily platform is unaffected. If you're getting an error when trying to create a room, you can remove the dialout\_enabled property from the room creation request and try again.

### 2025-04-09 14:26 UTC: identified
We're still monitoring. In addition to dialout\_enabled, you'll need to remove other room properties related to SIP/PSTN, dialin, and/or dialout to create rooms.

### 2025-04-09 17:22 UTC: identified
We're still waiting on Signalwire to restore service.

### 2025-04-09 17:46 UTC: identified
We've been told we should be back online after a hotfix at approximately 18:00 UTC, or 15 minutes from now. We'll post another update as soon as we have more info.

### 2025-04-09 18:53 UTC: monitoring
Signalwire has restored service, but we're still seeing some error responses from their API. We believe the majority of room creation failure issues have been resolved. We'll post here again when we've handled this last issue.

### 2025-04-09 20:12 UTC: monitoring
We're still waiting on some additional fixes from Signalwire. Room creation with dial-in/dial-out is working, but you still may experience problems updating dial-in/dial-out settings for existing rooms. Daily Bots and Pipecat Cloud users should be unaffected.

### 2025-04-09 21:48 UTC: resolved
This incident has been resolved.

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