Connectivity issues

What to do

• Check whether you use Daily API, Dashboard, Core Call Experience, Recording/Live Streaming. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 3m it lasted.

  Anything that failed between 2021-12-15 15:32 UTC and 2021-12-15 16:35 UTC may need a replay.

• Subscribe to Daily's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=daily works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Daily 5

1. investigatingDec 15, 2021, 3:32 PM UTC

   We're investigating reports of problems connecting to calls.

   provider

2. identifiedDec 15, 2021, 3:40 PM UTC

   We're experiencing network delays and timeouts throughout our infrastructure as a result of a larger-scale AWS incident. You may experience problems connecting to calls, viewing your Dashboard, or making REST API requests. We'll update this incident as we know more.

   provider

3. identifiedDec 15, 2021, 4:02 PM UTC

   We're continuing to see issues across our platform as a result of the ongoing AWS outage. You'll likely experience problems joining calls, accessing the Dashboard, or using the REST API. We'll continue to post more information here as we have it.

   provider

4. identifiedDec 15, 2021, 4:25 PM UTC

   We've seen overall error rates decrease as AWS has been working to resolve the networking issue. Things are improving, but you may still experience delays and errors until this issue is fully resolved.

   provider

5. resolvedDec 15, 2021, 4:35 PM UTC

   Error rates and network metrics have returned to normal levels, so we're considering this issue resolved.

   provider

Corrections

None so far.

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