# Connectivity issues

- Provider: [Daily](https://down.guide/daily)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 3m
- started 2021-12-15 15:32 UTC
- API, Dashboard, Core Call Experience +1
- id: DWN-fedff70754
- Official page: https://stspg.io/x6qjpkvqlhgy

## Updates from Daily
### 2021-12-15 15:32 UTC: investigating
We're investigating reports of problems connecting to calls.

### 2021-12-15 15:40 UTC: identified
We're experiencing network delays and timeouts throughout our infrastructure as a result of a larger-scale AWS incident. You may experience problems connecting to calls, viewing your Dashboard, or making REST API requests. We'll update this incident as we know more.

### 2021-12-15 16:02 UTC: identified
We're continuing to see issues across our platform as a result of the ongoing AWS outage. You'll likely experience problems joining calls, accessing the Dashboard, or using the REST API. We'll continue to post more information here as we have it.

### 2021-12-15 16:25 UTC: identified
We've seen overall error rates decrease as AWS has been working to resolve the networking issue. Things are improving, but you may still experience delays and errors until this issue is fully resolved.

### 2021-12-15 16:35 UTC: resolved
Error rates and network metrics have returned to normal levels, so we're considering this issue resolved.

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