# Issues sending emails to customers

- Provider: [DatoCMS](https://down.guide/datocms)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-08-17 08:20 UTC
- id: DWN-e8e9ffc421
- Official page: https://status.datocms.com/incidents/2026-08-10-issues-sending-emails-to-customers/

## Updates from DatoCMS
### 2026-08-17 08:20 UTC: resolved
Resolved — The issue has been resolved.
 Monitoring — Starting from August 9th at 16:00 UTC, our platform was unable to send emails to customers. This affected all system-generated emails, including account verification and billing notifications.
 Email delivery was restored today, August 10th, at around 14:30 UTC, and emails are now being sent normally. No emails have been lost: messages generated during this period have been queued and are being delivered.
 We are monitoring the situation and we apologize for the inconvenience.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).