# New user onboarding issue for trial sign-ups

- Provider: [dbt Cloud](https://down.guide/dbt-cloud)
- Level: confirmed
- Impact: Degraded
- lasted 1m
- started 2026-09-03 13:24 UTC
- id: DWN-fc0cc44b83
- Official page: https://status.getdbt.com/incidents/01M1KQ2TGGX6KZ3GANYG9FY5X2

## Updates from dbt Cloud
### 2026-09-03 13:24 UTC: monitoring
A configuration change affecting new account onboarding caused some customers signing up for a dbt State or dbt Wizard trial to be unable to create a project or proceed past the billing setup step. This impacted new trial sign-ups between 2026-09-03 11:48 UTC and 2026-09-03 12:53 UTC. The issue was resolved and all affected systems are functioning normally. Please contact Support at support@getdbt.com "support@getdbt.com": mailto:support@getdbt.com if you continue to experience issues or have any follow-up questions.

### 2026-09-03 13:25 UTC: resolved
A configuration change affecting new account onboarding caused some customers signing up for a dbt State or dbt Wizard trial to be unable to create a project or proceed past the billing setup step. This impacted new trial sign-ups between 2026-09-03 11:48 UTC and 2026-09-03 12:53 UTC. The issue was resolved and all affected systems are functioning normally. Please contact Support at support@getdbt.com "support@getdbt.com": mailto:support@getdbt.com if you continue to experience issues or have any follow-up questions.

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