# support@getdbt.com address not found

- Provider: [dbt Cloud](https://down.guide/dbt-cloud)
- Level: confirmed
- Impact: Degraded
- lasted 5h 51m
- started 2026-08-26 15:58 UTC
- id: DWN-fdc1c82b5b
- Official page: https://status.getdbt.com/incidents/01M0ZCPX93D2DWVJH1YYE6FNT5

## Updates from dbt Cloud
### 2026-08-26 15:58 UTC: investigating
We're investigating an issue with the support@getdbt.com "support@getdbt.com": mailto:support@getdbt.com email that is causing "address not found" errors when trying to contact support. We are investigating further impacts with notifications downstream using this email address.
The team is working on a resolution and we will provide updates at approximately 15 minute intervals or as soon as new information becomes available.
If you need to contact support, please use the support@dbtlabs.com "support@dbtlabs.com": mailto:support@dbtlabs.com email instead.

### 2026-08-26 16:14 UTC: investigating
We have deployed a fix for the support@getdbt.com "support@getdbt.com": mailto:support@getdbt.com email that was causing "address not found" errors when contacting support. Support emails to this address are being received now, and we are continuing to investigate additional impact that occurred.

### 2026-08-26 17:20 UTC: monitoring
Support emails from and to support@getdbt.com "support@getdbt.com": mailto:support@getdbt.com have returned to its normal state and we are continuing to monitor.

### 2026-08-26 21:49 UTC: resolved
The issue has been resolved, and all affected systems are now functioning normally. Between 11 AM Eastern, August 25th, and 12 PM Eastern, August 26th, an issue with the support@getdbt.com "support@getdbt.com": mailto:support@getdbt.com email resulted in customers receiving "address not found" errors or unable to reach this email for support. We have put measures in place to prevent a recurrence and the support@getdbt.com "support@getdbt.com": mailto:support@getdbt.com email has returned to normal.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).