# Issues with downstream LLM provider in Voice Agent API

- Provider: [Deepgram](https://down.guide/deepgram)
- Level: confirmed
- Impact: Degraded
- lasted 4h 1m
- started 2026-02-17 16:15 UTC
- Voice Agent API
- id: DWN-1fef31713d
- Official page: https://stspg.io/29xh5qfjpjvt

## Updates from Deepgram
### 2026-02-17 16:15 UTC: investigating
We are currently seeing elevated error rates from OpenAI models. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration, including at least one non-OpenAI think provider. The incident started at 14:40 UTC.

### 2026-02-17 20:16 UTC: resolved
As of 10:00 UTC, the issues from OpenAI models is being resolved.

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