# Issues with downstream LLM provider in Voice Agent API

- Provider: [Deepgram](https://down.guide/deepgram)
- Level: confirmed
- Impact: Degraded
- lasted 6h 24m
- started 2026-02-16 17:08 UTC
- Voice Agent API, Voice Agent API: Downstream Providers
- id: DWN-24d0e7d35a
- Official page: https://stspg.io/2m62dgm4dyg2

## Updates from Deepgram
### 2026-02-16 17:08 UTC: investigating
We are currently seeing elevated error rates from OpenAI models. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration, including at least one non-OpenAI think provider. The incident started at 16:30 UTC.

### 2026-02-16 17:08 UTC: investigating
We are continuing to investigate this issue.

### 2026-02-16 23:32 UTC: resolved
This incident has been resolved.

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