# Voice Agent API Degraded Service

- Provider: [Deepgram](https://down.guide/deepgram)
- Level: confirmed
- Impact: Degraded
- lasted 3d 2h
- started 2026-03-20 16:53 UTC
- Voice Agent API: Downstream Providers
- id: DWN-4c25b0eaf3
- Official page: https://stspg.io/j84r39d9q1v0

## Updates from Deepgram
### 2026-03-20 16:53 UTC: investigating
There is an ongoing OpenAI outage that is affecting our Voice Agent. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration.

### 2026-03-23 18:53 UTC: resolved
This incident has been resolved

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