# Voice Agent third-party provider instability (Google Gemini LLMs)

- Provider: [Deepgram](https://down.guide/deepgram)
- Level: confirmed
- Impact: Degraded
- lasted 10d 2h
- started 2026-04-21 15:59 UTC
- Voice Agent API: Downstream Providers
- id: DWN-714987eaf2
- Official page: https://stspg.io/67f7g43qlzvd

## Updates from Deepgram
### 2026-04-21 15:59 UTC: identified
We are currently observing elevated error rates from our downstream third-party provider, Google Gemini LLMs. Deepgram infrastructure, including our canaries, remains healthy; however, Voice Agent customers using bring-your-own (BYO) Gemini LLMs may experience degraded performance or intermittent failures on LLM think requests.
We are monitoring the situation and tracking the provider’s status at https://aistudio.google.com/status. We will provide further updates as more information becomes available or if we observe broader impact.

### 2026-05-01 18:21 UTC: resolved
This incident has been resolved.

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