# Outbound networking issues affecting STT PreRecorded API requests with callbacks, TTS Batch (HTTP) requests with callbacks, and Voice Agent API BYO 3rd party providers (LLM and TTS)

- Provider: [Deepgram](https://down.guide/deepgram)
- Level: confirmed
- Impact: Degraded
- lasted 3d 2h
- started 2026-04-10 17:27 UTC
- Batch API, TTS API, Voice Agent API +1
- id: DWN-a30b53bc55
- Official page: https://stspg.io/ftz72f37fw0f

## Updates from Deepgram
### 2026-04-10 17:27 UTC: identified
A networking incident was identified which resulted in failed callbacks on STT PreRecorded API requests and TTS Batch requests. The issue also affected Voice Agent API sessions with LLM and TTS providers. We have identified a fix and are monitoring traffic. The source of the issue is being investigated.

### 2026-04-10 18:15 UTC: monitoring
A network infrastructure fix was implemented at 18:15 UTC and the behavior was immediately resolved. We are continuing to monitor carefully.

### 2026-04-13 19:47 UTC: resolved
This incident has been resolved.

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