# Voice Agent third-party provider instability (Claude Sonnet 4.5)

- Provider: [Deepgram](https://down.guide/deepgram)
- Level: confirmed
- Impact: Degraded
- lasted 7d 12h
- started 2026-04-24 05:45 UTC
- Voice Agent API: Downstream Providers
- id: DWN-a322da15e8
- Official page: https://stspg.io/qt7xrsh12w6m

## Updates from Deepgram
### 2026-04-24 05:45 UTC: investigating
We are currently observing elevated error rates from our downstream third-party provider, Anthropic specifically with the Claude Sonnet 4.5 model. Deepgram infrastructure, including our canaries, remains healthy.

### 2026-05-01 18:22 UTC: resolved
This incident has been resolved.

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