# Intermittent Connectivity Issues Due to AWS US-WEST-2 Infrastructure Event

- Provider: [Deepgram](https://down.guide/deepgram)
- Level: confirmed
- Impact: Degraded
- lasted 4m
- started 2026-07-24 13:18 UTC
- us, us-west-2
- id: DWN-e9adb3ad4f
- Official page: https://stspg.io/b3zlwvtxgw5s

## Updates from Deepgram
### 2026-07-24 13:18 UTC: investigating
Between approximately 10:55 and 12:00 UTC on July 24, an upstream infrastructure issue in AWS's US-WEST-2 region caused intermittent connectivity problems that may have affected Deepgram services and customer infrastructure — including elevated errors, connection timeouts, and failures fetching remotely hosted media for some requests.
The underlying cause was an AWS networking issue affecting routing to the US-WEST-2 region. AWS applied mitigations and fully restored connectivity by ~12:00 UTC. We have confirmed recovery and are continuing to monitor.
Details on the underlying AWS event are available on the AWS Health status page: https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-west-2::event/MULTIPLE\_SERVICES/AWS\_MULTIPLE\_SERVICES\_OPERATIONAL\_ISSUE/AWS\_MULTIPLE\_SERVICES\_OPERATIONAL\_ISSUE\_83A36\_24C89B493A6

### 2026-07-24 13:22 UTC: resolved
This incident has been resolved.

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