# Issues with downstream LLM provider in Voice Agent API

- Provider: [Deepgram](https://down.guide/deepgram)
- Level: confirmed
- Impact: Degraded
- lasted 6h 52m
- started 2026-04-17 20:56 UTC
- Voice Agent API
- id: DWN-fbc560fd0b
- Official page: https://stspg.io/hlwy3gcndbfm

## Updates from Deepgram
### 2026-04-17 20:56 UTC: investigating
We are currently seeing elevated error rates from OpenAI models. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration.

### 2026-04-18 03:48 UTC: investigating
We are continuing to investigate this issue.

### 2026-04-18 03:48 UTC: resolved
This incident has been resolved.

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