# Voice Agent API Degraded Performance

- Provider: [Deepgram](https://down.guide/deepgram)
- Level: confirmed
- Impact: Degraded
- lasted 2h
- started 2026-03-18 15:00 UTC
- Voice Agent API: Downstream Providers
- id: DWN-fdd50bc412
- Official page: https://stspg.io/wn34n9m9s4zr

## Updates from Deepgram
### 2026-03-18 15:00 UTC: identified
There is an ongoing OpenAI outage that is affecting our Voice Agent. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration.

### 2026-03-18 15:30 UTC: identified
We are continuing to monitor this issue.

### 2026-03-18 17:00 UTC: resolved
This incident has been resolved.

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