# Voice Agent third-party provider instability (ChatGPT 4o)

- Provider: [Deepgram](https://down.guide/deepgram)
- Level: confirmed
- Impact: Degraded
- lasted 1d
- started 2026-05-11 16:35 UTC
- Voice Agent API: Downstream Providers
- id: DWN-ffe1f31774
- Official page: https://stspg.io/9ndcdrbjzz4q

## Updates from Deepgram
### 2026-05-11 16:35 UTC: identified
We are currently observing elevated error rates from our downstream third-party provider, OpenAI specifically with the ChatGPT 4o model. Deepgram infrastructure, including our canaries, remains healthy.

### 2026-05-12 16:55 UTC: resolved
This incident has been resolved.

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