# Limited access to some DeepL Pro subscriptions

- Provider: [DeepL](https://down.guide/deepl)
- Level: confirmed
- Impact: Major outage
- lasted 0m
- started 2026-07-31 12:30 UTC
- id: DWN-15721f6ae4
- Official page: https://deeplstatus.trust.eu.pagerduty.com/posts/details/PFHWF8V

## Updates from DeepL
### 2026-07-31 12:30 UTC: resolved
Affected Services: DeepL Pro - Translate
 Started: Fri, 31 Jul 2026 09:35:52 GMT
 Last Updated: Fri, 31 Jul 2026 12:30:45 GMT
 Updates: 
 09:35:52: We're aware that some Pro and Enterprise users are currently seeing limited access to their subscription: for example, only administrator options are available, or translation features appear disabled. Existing translations and data are not affected. Our engineering team is actively working to restore full access as quickly as possible. No action is needed on your side.
 12:30:45: Earlier today, some Pro and Enterprise users experienced limited access to their subscription. For example, only administrator options were visible, or translation features appeared unavailable. This has now been fixed and normal access has been restored.
No data was lost, and existing translations and settings were unaffected throughout.
If your account still shows limited access, simply log out and back in to refresh it. Thank you for your patience.

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