# DeepL Voice product unavailable for 3 minutes in APJ region.

- Provider: [DeepL](https://down.guide/deepl)
- Level: confirmed
- Impact: Major outage
- lasted 0m
- started 2026-09-29 10:00 UTC
- id: DWN-177ff35674
- Official page: https://deeplstatus.trust.eu.pagerduty.com/posts/details/PH0P5EW

## Root cause
> The problem was caused by a routine roll-out of monitoring services causing an unexpected disruption of already running services.

[Postmortem](https://deeplstatus.trust.eu.pagerduty.com/posts/details/PH0P5EW)

## Updates from DeepL
### 2026-09-29 10:00 UTC: resolved
Affected Services: DeepL Pro - Voice for Meetings, DeepL Pro - Voice for Conversations
 Started: Tue, 29 Sep 2026 10:00:00 GMT
 Last Updated: Tue, 29 Sep 2026 10:00:00 GMT
 Updates: 
 10:00:00: System montoring shows there was a brief outage with the voice product for 3 minutes in the AsiaPac region. The issue affected 7 calls during the period in question. The problem was caused by a routine roll-out of monitoring services causing an unexpected disruption of already running services. The same roll-out in other regions did not demonstrate this problem. A retrospective into the incident has altready been completed with 2 activites for improvement identified. The first of which has already been complated. The issue ran from 10:02 -10:05 UTC (19:02-19:05 JTC) Our apologies to those customers who were affected by this incident.

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