# Errors affecting login and account management

- Provider: [DeepL](https://down.guide/deepl)
- Level: confirmed
- Impact: Partial outage
- lasted 0m
- started 2026-10-20 17:00 UTC
- id: DWN-6f991be786
- Official page: https://deeplstatus.trust.eu.pagerduty.com/posts/details/01M5D1TGRACCK7EPBQNECXPMQ4

## Updates from DeepL
### 2026-10-20 17:00 UTC: resolved
Affected Services: Accounts & Login, DeepL Web, DeepL Apps
 Started: Tue, 20 Oct 2026 16:20:29 GMT
 Last Updated: Tue, 20 Oct 2026 17:00:07 GMT
 Updates: 
 16:20:29: Some customers experienced errors when logging in, making payments, canceling subscriptions, or creating API keys. We have applied a fix, and the issue is now resolved. We continue to monitor the service to ensure it remains stable. We apologize for the disruption.
 17:00:07: The issue affecting login, payments, subscription cancellations, and API key creation is resolved. We have identified follow-up actions to help prevent recurrence. We apologize for the disruption.

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