# Customer are seeing errors reporting "Something went wrong"

- Provider: [DeepL](https://down.guide/deepl)
- Level: confirmed
- Impact: Partial outage
- lasted 0m
- started 2026-09-18 04:37 UTC
- id: DWN-74f8b0c355
- Official page: https://deeplstatus.trust.eu.pagerduty.com/posts/details/PF9HI5D

## Updates from DeepL
### 2026-09-18 04:37 UTC: resolved
Affected Services: DeepL Pro - Glossaries, DeepL Pro - Write, DeepL Pro - Document Translation, DeepL Pro - Voice for Conversations, DeepL Pro - Voice for Meetings, Accounts & Login, DeepL Web, DeepL Pro - Translate
 Started: Fri, 18 Sep 2026 02:30:00 GMT
 Last Updated: Fri, 18 Sep 2026 04:37:00 GMT
 Updates: 
 02:30:00: We are investigating a possible authention problem, leading to sesions expiring and not refreshing correctly. If you experience htis problem, please try logging out from the session and logging in again. Alternatively clear browser cookies, or use try a private (incognito) browser session.
 03:15:00: We're investigating the cause of the error messages. Reports indicate this is not affecting the function of the service provided but causing the error message to appear. Clearing the session or the cookies does not resolve the problem, contrary to previous suggestions.
 04:13:00: The cause has been identifed with a fix being worked on. The error message is cosmetic and does not affect functionality. A fix is currently being deployed.
 04:37:00: A fix for this issue has been deployed. This has been confirmed fixed through tests and corresponding metrics returning to expected levels. Apologies for the inconvienence.

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