# Web errors using DeepL services

- Provider: [DeepL](https://down.guide/deepl)
- Level: confirmed
- Impact: Partial outage
- lasted 0m
- started 2026-08-07 09:01 UTC
- id: DWN-9473c4b00b
- Official page: https://deeplstatus.trust.eu.pagerduty.com/posts/details/PYLIXIF

## Updates from DeepL
### 2026-08-07 09:01 UTC: resolved
Affected Services: DeepL Apps, Accounts & Login, DeepL Web, DeepL Pro - Write, DeepL Pro - Voice for Meetings, DeepL Pro - Voice for Conversations, DeepL Pro - Translate, DeepL Pro - Glossaries, DeepL Pro - Document Translation, DeepL Free - Write, DeepL Free - Translate, DeepL Free - Document Translation
 Started: Fri, 07 Aug 2026 08:00:00 GMT
 Last Updated: Fri, 07 Aug 2026 09:01:00 GMT
 Updates: 
 08:00:00: This morning, we identified a problem causing site failures for customers attempting to use our products. The issue was related to caching of objects following a routine deployment. We have implemented corrective action and are investigating the exact cause and impact of the problem.
 09:01:00: We have traced the caused of the issue to a roll back of a prior release, which was performed yesterday. The release was leading to a low level or errors on specific objects, and was therefore reverted. The roll back appears to have left a number of cached objects in our Content Delivery Network which inteferred with the correct operation of our site in customers browsers, which was detected this morning. These objects were cleared from our CDN this morning, which corrected site behaviour. The team are working on improvemnts to our roll-back mechanism which will prevent a similar problem occuring in future.

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